Voice over IP vs. TDM (digital telephones)

TDM(time division multiplexing) is the term used to describe most modern digital telephone systems. These phones work on the idea that you have a dedicated wire from the telephone jack directly to the telephone system’s key service unit (KSU). This method is...

The Importance Of Referrals

Finding new customers is one of the most important and difficult tasks undertaken by any business manager. Advertising and prospecting are two common methods that most companies employ to find new customers. Referrals are also a very important way for growing...

Getting Around In Programming

The first thing you should do when you enter programming mode is locate your cursor. Look on the top line, first character and you should see a small underscore, this is your cursor. To move the cursor around you use the left and right soft keys (the three keys...

Samsung Button Mapping Codes

These are the button codes used when programming the buttons on a Samsung OfficeServ 7100, 7200, 7400, iDCS 100 or iDCS 500 phone system. Some of the buttons will require an extender after the code (signified by the X) , for example when programming a station button...