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Multi Location UX5000’s

by | Jul 18, 2008 | Case Studies, NEC UX5000

We installed our first networked NEC UX5000 last week and I’m happy to report that it went great! Our client had three locations and were consolidating two of their offices. At the same time they wanted all calls to ring into their main location. They decided on a T1 at the main location and canceled the telephone lines at the remote location. For the connection between the two offices we used a point to point T1 with an Adtran 3430 at each location.

At the each location we installed a NEC UX5000 and used Cygnilink networking. The beauty of the NEC UX5000 is this: when you network multiple systems together it acts as one big phone system. On most telephone systems when you set up a network each telephone system still acts as an individual entity. At system one the extension numbers are 2100 – 21xx, at system two the extension numbers are 2200-22xx, etc. If you want to make a programming change you have to log into each system individually. If you want to use centralized voice mail (one central voice mail for all offices) you have to sacrifice some features or functionality. The UX5000 allows you to have extension numbers staggered between locations so I can have extension 2101, 2201, 2104, etc. at system one and 2102, 2203, 2106 at system two. When making a programming change you log into the main system and any changes you make are propagated through the networked phone systems. It truly acts like one big phone system even though each system is separated geographically.

Anyway, we sent out two technicians (one of the techs asked that technician be replaced with telephone ninja) – one at each location – and took our time with the installation. This particular company has been a client of ours for awhile and we have a great relationship with them so we were able to take some time and get familiar with the intricacies of the UX5000. Once the Adtrans were set up (which was a challenge) we really didn’t have any issues with the networking. We did have a slight issue with the T1 though, but then again T1 installations rarely go smooth.