Unified Communication Solutions

Each Account Receives

• Centralized management of all locations
• Auto Attendant with a direct inward dial phone number
• Ability to configure up to ten hunt groups per account
• Conferencing: 200 toll-free minutes/mont
• Active directory integration for easy configuration of users
• Hunt Group reporting
• Enable/Disable call recording
• Spam Caller Protection

Univerge Blue Connect Bridge

With UNIVERGE BLUE CONNECT BRIDGE, you extend your existing NEC SL2100 or SV9100 phone system investment with cloud-based voice via desktop and mobile apps creating a seamless all-in-one communications experience. It allows you to collaborate in the office, at home, or anywhere in between with integrated video conferencing, chat, and file sharing/backup.

• The right apps for the right services: Users will continue to work within Teams for chat, meetings, and files while using the CONNECT desktop and mobile applications for all phone-related services.
• Easy-to-use: All CONNECT collaboration features (chat, meetings, and file sharing) are disabled, so users aren’t faced with confusing options.
• Advanced capabilities: In addition to communicating through an enterprise-grade cloud PBX, organizations have access to Business SMS, Call Center, and CRM integrations at no additional cost.
• Seamless end-user experience: Users will be able to manage calls through the native Teams applications, with no additional training required.
• Advanced capabilities: Leverage CONNECT’s enterprise-grade calling features, including auto attendant, call queues, automatic company-wide call recording, and more within the Teams applications.
• 24/7 support: Industry-leading 99.999% uptime SLA.

UNIVERGE BLUE ENGAGE CONTACT CENTER

ENGAGE makes it easy to address your contact center needs, no matter the size of your business or your requirements. Enhance your interactions, insights, and customer engagement. UNIVERGE BLUE ENGAGE offers self-service capabilities, skills-based call routing, and historical reporting. You also get the option to add full multi-channel capabilities (SMS, Chat, Email) to take the conversation well beyond just voice.

For Supervisors

• Desktop & Web Application
• Enhanced supervisor management abilities: monitor, whisper, and barge
• Supervisor Reporting: Agent/Group Activity Reporting, Historical Reporting, Call queue and active call reports, Report Scheduling
• Queued Callbacks and Voicemails make for structured, efficient follow-ups
• Intelligent call routing using Interactive voice Response (IVR) gets customers to the right agent or information