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Problem:  UX Desktop application is missing from Microsoft Outlook (under TOOLS – see below) and screen pops in Outlook do not work.

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Solution : Under TOOLS click TRUST CENTER (see below).

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In the TRUST CENTER click ADD-INS.

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In the TRUST CENTER make sure it says Manage: COM Add-ins and then click GO.

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Under COM Add-Ins make sure the NECAddIn box is checkmarked.

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Click OK and then verify that the UX Desktop Screen Pop is now listed under TOOLS.

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